RETURN & REFUND

Return/Refund policy

We will always try our best to meet the demands of all the customers. Whenever disputes arise, we are willing to handle them properly.

Here are the situations that may cause disputes:

 Item not received:

Delivery on the way:

1. The customs seized the parcel:

Customs clearance is the buyer's responsibility. So, once your package is confiscated, you should contact customs to pick it up.

If you need customs clearance documents (such as invoices), please feel free to contact us.

2. Long-term stagnation of shipment::

If the package is in a long-term stagnation state, we suggest you contact the local DHL/Fedex to check it for you, and we will also ask our freight forwarder to check the package for you. You can keep in touch with us until the package delivery successfully.

Unsuccessful delivery:

1. We will not be responsible for any loss or damage caused by the failure of the parcel delivery due to the wrong address provided by the buyer.

2. If your package is sent to the wrong address or lost by the shipping company, we can send the new one to you or refund to you.

 Item not as described:

You are encouraged to open the parcel to check the item once it is delivered to your house. If you are not satisfied with the products, please contact us within 7 days.

Return/refund for no reasons:

1. If you would like to return products without any quality problems for exchange within 7 days once received, please email us to the following email address aftersales@tophairbuy.com, please write your order number entitled. We will offer you the return address. But you need to pay for the freight and the difference price.
2. If you would like to return the products without any quality problems within 7 days once it is received, please send an email to this email addressaftersales@tophairbuy.com, please write your order number entitled. We will offer you the return address. But you need to pay the shipping fee and 15% restocking fee, this will it is deducted from your account.

Return/refund for quality problem

If there are any quality problems with the products when you receive, please send us your order number, and then tell us what is the problem is, for example, wrong color, wrong size, wrong style, etc. It will be more convincing if you take a picture of the box containing the shipping information and a picture of the item you received.

 We will investigate when we receive your email and then provide some solve solutions.

Kindly reminder:

1. If you want to return the items within 7 days, please remember that the products should in its original condition. If the items have been used or cleaned, will be not arrowed to return.

2. We will add a note to your order before returning the package, so please do not return the package before contacting us. Please note that you should pay for the shipping fee and the 15% restocking fee, which will be deducted from your payment.

  1. Please write down your order number and other important information on the promotion card and send it back together.
  2. All Custom Orders, Celebrity Styles, and clearance items are Final Sale Only. They are not eligible for a return, exchange or cancellation.

 

If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: aftersales@tophairbuy.com

 

Order Cancelling:

We can cancel the order for you if you contact us in time after your purchase.

1. If you contact us within 24 hours after payment, we will charge 5% of the total order amount as the transaction fee.

2.If canceled the order more than 24 hours after your purchase, we will charge 15% of the total order amount as the transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the virgin hair.

  1. If choosing paypal payment to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if customers want to refund, they will be charged 5% fee for the total order price.


All rights to interpret are reserved by tophairbuy.com 
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: aftersales@tophairbuy.com. We will not provide any exchange, return or repair service on returned virgin hair without our permission, and all loss will be afforded by customers.